A Rocha Life may cancel a tour for unexpected reasons. A Rocha Life cannot be liable for cancellation due to: natural disaster, weather condition or other factors independent from us. In the mentioned cases, a voucher will be emitted and we will organize with each client alternative dates for the tour.

Cancellation can only be done by the client by sending an email or a WhatsApp message, at the latest, 2 hours before the tour starts. A fee of 5% of total amount will always be charged. Any remaining amount paid will be refunded.

If cancellation does not respect what is requested in the previous point, a fee of 50% of Total Amount will be charged. Any remaining amount paid will be refunded.

In case of a "no show" there will be no refund whatsoever.

Once the tour has started with all the participants’ agreement, it will not be interrupted due to external factors (wind, rain or temperature) except when unsafe. In case of tour interruption by the participants, the total amount will not be refunded.